Gaspard Dispatch, No. 07
Renting ASAI HOTEL’s Lobby,
One Coffee at a Time
One free tram stop from Starbucks, I opened my MacBook
In the first column, I wrote about why a Thai hotel had come to a town that barely exists yet. The reason is clear enough now. What isn’t clear is whether the bet will pay off. So I took my MacBook to the lobby of ASAI HOTEL Gamuda Cove, just down the road, ordered a coffee, and had a look.
Breaking another promise
Last time, I promised the coffee chain story “next time”. Sorry: this one is about coffee, but not from a chain. Leaving a trailer hanging seems to be turning into a tradition of this column. The chain story will be left to mature a little longer.
One free tram stop from Starbucks
My usual office is the Starbucks nearby. From there, I take the vintage-style electric tram I showed in No. 03, one stop. It’s free. Step off, and you’re at the hotel. The commute is shorter than the time it takes a coffee to go cold. Close enough that the coffee doesn’t go cold, you might say.
One coffee, RM12.50
The coffee I ordered at the lobby café cost RM12.50.
My usual Starbucks coffee is RM9.90, so the difference is RM2.60. What does that RM2.60 buy?
Space. High ceilings, deep sofas, fast Wi-Fi. Step out onto the terrace and the view runs out across the lake and the greenery. The gap between tables is several times wider than at Starbucks. Honestly, the difference in space dwarfs any difference in the coffee. For RM2.60, you rent an entire hotel lobby. If that isn’t luxury, I don’t know what is.
Thai-style small talk
The other highlight was the people. A Thai guest relations officer stopped to chat every time she passed, and before long we were deep in small talk. Even a few minutes of small talk lifted my mood.
Malaysia’s easygoing ways, plus the warm, smiling hospitality of a Thai hotel. This place takes the best of both. I felt I finally understood, in my bones, what I meant in the first column by “a Thai hotel just moved in next door”.
An office with plenty of places to reset
This office also offers no shortage of ways to reset.
A rattan hanging chair in the lobby, a pool table at the back, canopied daybeds on the terrace, even a big table enclosed by curtains.
Finish a focused stretch of work, then move seats to reset. Being able to stroll around your own office is a luxury only a hotel lobby offers.
Through a business lens
Occupational hazard, so briefly. A hotel lobby is at its emptiest in the daytime. Guests have checked out and gone; the next ones haven’t arrived. Opening that idle time and space to neighbours for the price of a coffee: the RM12.50 is less a coffee price than an admission ticket to the lobby.
Starbucks spread across the world by creating a “third place”, neither home nor work. One stop away, a hotel is selling a more upmarket third place. And the residents who come may one day choose this hotel for family dinners, or for friends visiting from afar. Growing regulars in the daytime lobby is the most patient, and most reliable, way to put down local roots.
Whether the bet pays off depends on the town, and the hotel
On the weekday afternoon I went, I nearly had the lobby to myself. As a user, I’d honestly like it to stay that way. As a neighbour, though, I’d like far more people to come. Mixed feelings, to say the least.
Whether this bet pays off comes down, I think, to two things. The first is the town’s growth. Gamuda Cove’s population is expected to grow more than tenfold by 2030. More neighbours will naturally mean more people working in the lobby and more families eating here.
The second is the hotel’s marketing. Perhaps the lobby is empty on weekday afternoons because few people know they can work here for the price of a coffee. How will the hotel tell residents how to use its lobby? Rather than simply waiting for the town to grow, can it go out and win regulars itself? That’s where the game will be decided.
All I can do is keep coming, and write about how it turns out. It seems I’ve found a reason to keep coming back, one coffee at a time.